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5 Leadership Lessons I Have Learned From Hockey Captains

May24
2011
1 Comment Written by Steve

We are in the middle of the National Hockey League Stanley Cup Playoffs. I am a huge hockey fan! I have not missed any of the playoff games this season. I watch the game for more than the love of the game. I do it to watch how leaders lead their teams. The leaders on the team are normally the Captains and Alternate Captains. They are the extension of the coach. I wrote about hockey captains as leaders before – here it is! I have made some mental notes from the last couple of games and the captains for the Boston Bruins, Tampa Bay Lightning, San Jose Sharks and Vancouver Canucks. They are great examples of what the five things I have learned from hockey captains.

  • Credibility is the foundation.
  • Lead by example or you don’t lead at all.
  • Challenge provides opportunities for greatness.
  • Leaders are team players.
  • Caring is at the heart of leadership.

Credibility is the foundation. Credible leaders walk the talk, practice what they preach, are consistent in word and deed, put their money where their mouth is, and follow through on promises.  Watching the playoffs, each captain has walked the talk – they have definitely been out in front of the media discussing the games and what they and the team will do in the next game. I have listened closely to each of them and watched their actions live up to those words.

Lead by example or you don’t lead at all. This is where the words turn to action or they equal the do part. You have to do what you say.. Not just say it. Wish it or hope for it. Each one of those captains have stepped onto the ice and have delivered on their words with true actions. It is hard to stay on top of every shift in every period inevery game – but they do it.

Challenges provides opportunities for greatness. What better stage for any player. You are attempting to win the oldest trophy in sports, the Stanley Cup. You have all hockey fans watching your every move. Who will step up and be the best? That person that steps up and does more than just score, play defense or stops pucks. That person is the leader of that team. He is the captain and the eyes of his team mates are on him everyday. That is what true leaders live for. Give me the stage to do what I do – everyday.

Leaders are team players. Look at the team. Watch closely during the game, how much ice time, how many times the persons name is mentioned by the announcers. Who is in the middle of everything? It is that leader, that captain – the extension of the coach and
the coaching staff. They normally are the face of the team. But, first and most important they are team players. They look to make their team mates better.

Caring is at the heart of leadership. During the playoffs, everyone cares about winning the Stanley Cup. It is every players dream to have their name put on the Stanley
Cup. When I watch the captains during the pregame, game and post game – they wear the emotions on their sleeve. Not about winning only, but it all about the team and each and every person inside the team organization.

If you are a hockey fan or not, watch a couple of games and pay close attention to the captains of each of the teams. Listen to them, watch them do what they say, rise to
greatness and care about their team mates, coaching staff and the overall organization. They are wonderful examples for any leader to follow. You can easily do these things in your leadership role. I know, I practice these all the time. Just a solid foundation…

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Posted in Hockey, Leadership, New To Management - Tagged action, Hockey, Leadership, Leading Teams, playoffs, team dynamics, thoughts

Productive Teams Just Don’t Happen…

May17
2011
Leave a Comment Written by Steve

Working for a long time in corporate America as I had, I got the opportunity to work for some pretty amazing people. The reverse was true as well… The best lessons of how to make a team function well come from both sides of the spectrum. The great ones and the bad ones.. Examples are the best teachers!

How did the “they” get their teams to work well.. How did they get people from diverse backgrounds to really produce? Here are some of the examples..

Let us do the thinking – The best team that I was ever on, we did not always agree, we never settled for what the manager said or the status quo. We challenged each other to think, to look beyond just what everyone else was doing and we never settled for the easy way. Our manager was one that pushed us to not sit back and follow the instructions of others – we were the leaders of the organization and we needed to lead. One of the last managers I had, used to put everything together with a “select” few and pass out what is happening to the group. Really was not a great place for innovation. Involve the team – give the team the first crack on what needs to happen; before the tablets are written.

Let us see – Sometimes the big strategic mission and plans were passed down in the form of mission statements and budgets. The really good managers would let us review those and put into our words (for the organization and our teams) what all that meant and how we were going to accomplish our part of the bigger picture. We got connected to that bigger picture. We connected the dots for our teams and ourselves. The really bad leaders would pretty much leave us in the dark. We really never understood what we were doing and how we connected to the bigger picture. My best move with my team’s was to involve them in reviewing what was completed and passed down – then we would develop where “we” fit and how it felt to us.

Let us get it done – Everyone wants to get stuff done… Part of being the leaders is giving up control when needed. The really good leaders would let the team take actions on their own – as individuals and as a team. The best leader I had, would let us do the work and would hold us accountable. When it came time to get stuff done, we did and enjoyed it! All we needed to do was get it done.

Let us play – Getting leadership teams to work together is sometimes difficult. It takes a good leader to push interact between the leadership team (the “A” team). Each leader had their own teams that they led and it would be easy for them to get wrapped up in their own “stuff.” Some of the bad leaders would pass on developing their “A” team. The lower level teams would see how dysfunctional the leadership team was and just wonder – they are our leaders?

Let us do the talking – It is so easy as the overall leader to do all the talking. Let your team do most of the talking and you do the listening. Listening uncovers so much. You actually may get a better sense of what is going on within the whole organization. Additionally, set up time to meet and discuss with the lower level teams (again, let them talk and you listen). It is very hard to listen when you mouth is in action.

Let us fail (as long as no one gets hurt) – My very first leader that I can remember said, “there is more success in failure.” Making mistakes happen, learning from mistakes are lessons that will last a life time. I used to struggle with this early on in my career, failing was not an option (or at least I thought it was not). I quickly learned a valuable lesson when I did something that I had done before (it worked before) and it failed terribly (this time). When I reviewed everything from the first time (it worked) till when it failed, I quickly learned I was lucky the first time. I forgot something that needed to happen that I am now aware of (and have not made that mistake again). As long as no one is going to get hurt or injured – sometimes it is okay to fail.

Let us have fun - One of my favorite phrases, “We work hard, so we play hard.” We used to enjoy getting together as a team and having fun. Of course, we did some of that out of the work environment with teambuilding… We also used to have fun in the workplace. It really did not matter where – fun was just built into our team DNA. Many folks will say, “work is not supposed to be fun.” I usually come back with, “I spend way too much time “at work” not to have fun. Where is there harm in having some fun at work?” Teams are about relationships. Fun can only help with building a strong relationship with each other. Translating into a better team.

I hope this helps you when you are looking at leading your teams…

Posted in Leadership, New To Management - Tagged action, communication, fun, Leading Teams, people, team dynamics, thoughts

What is High School for?

May06
2011
Leave a Comment Written by Steve

I found a great blog post from Seth Godin.. It was his “What is High School for?” Simple and powerful statements. Something needs to change. When I recently was hiring new employees – there has been a big change in the quality level. Below is that list..

• How to focus intently on a problem until it’s solved.
• The benefit of postponing short-term satisfaction in exchange for long-term success.
• How to read critically.
• The power of being able to lead groups of peers without receiving clear delegated authority.
• An understanding of the extraordinary power of the scientific method, in just about any situation or endeavor.
• How to persuasively present ideas in multiple forms, especially in writing and before a group.
• Project management. Self-management and the management of ideas, projects and people.
• Personal finance. Understanding the truth about money and debt and leverage.
• An insatiable desire (and the ability) to learn more. Forever.
• Most of all, the self-reliance that comes from understanding that relentless hard work can be applied to solve problems worth solving.

I’m pretty sure that we can all agree on those.. When I think back to my days of high school (that is a ways back), not all were covered, but many were. The ones that I took to heart were life long learning, scientific method, leading peers, relentless hard work and solving problems with focus. I would also like to challenge parents to instill some of these as well. I would like to add just a couple…

• Keeping sports and arts for mind and body improvements. Taking care of yourself. Also adding competition and drive for excellence…
• Help find that inner passion. What will fuel you to be great?

Anything you want to add? Or subtract?

Posted in Observations - Tagged action, education, people, rant, relationship, thoughts

Teacher Appreciation Week! What I have learned…

May02
2011
Leave a Comment Written by Steve
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Today kicks off Teacher Appreciation Week! I thought I would take this opportunity to share with you the lessons I have learned from teachers that apply to leadership. My wife has been teaching for awhile now.. She has been an outstanding teacher for many years (I am not bias in anyway). This feedback comes straight from the parents, other teachers, her administration and the fact that year after year her students come back to say hi or update her on their progress. Looking at what she does and how she does it is amazing. It got me thinking about some of the teachers I had when I was growing up and in college. So, here is a list of the things that I think leaders could learn from teachers:

  • Believe in their students. When did you do your best work? Most of the time you did your best work when you knew that your teacher, your boss or coach believed in you. Knowing that the person of influence believes in you makes it special to you. Your potential is tapped! My wife has high expectations of her students and she knows that they can do it (even if others don’t think so).
  • Care about their students success. Completely vested in the students success. I watch and listen to how much my wife cares about each student making progress or better yet exceeding standards. When the test scores come in – she is really excited to see their success. She also is a little disappointed (well, more than a little) when success is only at standard. She has to be reminded that look at the overall progress.
  • Love what they teach. The passion for teaching does not come from the money that is made! The passion comes from teaching subjects that they love. Sharing their passion for what they are doing to those that are in the classroom. Ever just sit in the back of a classroom and observe? Let me tell you the great teachers really excel are sharing their passion of that subject.
  • Make learning fun. I look at the creative ways that my wife takes lessons and makes them fun for the students. Learning can be fun! It does not have to be drill or ground and pound. Getting the lesson to be fun for the students sets up the learning experience better. For me, the best working environment is a fun environment. I want to come to that place…
  • Make learning very partical and useful. One small disclaimer – some subjects are much easier to do this with. The best teachers really explain what they are teaching in a way that the students understand. Once that lightbulb comes on – then that teacher knows they have a student hooked.

Watching my wife and other great teachers over the years, has helped me be better at leading my teams. I look at her classroom from the beginning of the year and thoughout the year til the end – look at the progress of the students, look at the maturity improvements and teamwork that is demonstrated – and say well done! Really, well done!

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Posted in Leadership, Observations - Tagged coaching, communication, education, fun, goals, motivation, reflections, thoughts

Social Media Tools for Internal Collaboration

Apr26
2011
Leave a Comment Written by Steve

The other day, I was asked a question by a recruiter about my experience with bringing social media tools inside the company firewall and how did that go. You want to talk about an open-ended question that could go on and on. So, I thought I would add this to my web notebook…

When I think of social media tools and capabilities for the enterprise, I am thinking about better communication and collaboration capabilities. What are the important factors that your enterprise is trying to accomplish? Global company trying to improve collaboration within the team? Knowledge capture and management? Better communications? Finding experts? Cool new tools that others are using? What is it that makes you want to change what you are doing today? Get your answer(s)… Since this is not “new” anymore – there is plenty of information (and suppliers) to help.

Here are the items that I believe need to be done to make this transition successful…

  • Pull in your HR, IT and business unit teams to spend the right amount of time drafting and finalizing your social media policies. Nothing worse than going down to the path of implementation and then being hit with the IT Security or HR policies roadblocks. They are there – just include them right off the bat.
  • Make sure that you are looking at tools and capabilities that integrate together. Don’t be looking for another stand alone solution. Of course, don’t be looking at that potential one-size fits all model either. Look for a platform that you can build on. You can add “best in class” solutions or the platform supplier does. Either way – you win!
  • Gauge how supportive your senior management team is with this endeavor. Are they receptive to changing how things get done? Do they feel okay with more challenging of the status quo? How thick is their skin? How about the ROI monkey? Leaders are supposed to removed roadblocks, but sometimes they like to leave the speed bumps in.
  • Start small and move fast. Goes back to an earlier comment. Don’t try to find the one-size fits all. Making a huge change will not go over well. Start small, start with the capabilities that are most often lacking (by listening to the user base). Get that in, make it work, make it fit within the normal workflow and go fast.
  • Take advantage of the “evangelists!” You know, the folks that jump at a chance to use “new” capabilities, that adopt early and really see how to make things work. Get them from the individual departments to help train and communicate success.
  • Stay your course. It is too easy to get distracted by upper management, a shiny “new” capability or feel progress is moving slower than you want. Once more people get into using and adopting these tools the better off your company will be – you will see.

I know this is not new to many folks… Those folks and I have had plenty of war-story discussions together. I felt like I had to take that interview question and writing it down – As I thought I gave a pretty good (not 100% – did not mention suppliers) complete answer.

Posted in Observations - Tagged change, collaboration, communication, E2.0, social computing, social media

New Managers – Where to Focus?

Apr04
2011
Leave a Comment Written by Steve

I read a survey the other day that just hit home with me! It was CareerBuilder’s survey that says 26% of managers feel untrained in their new position. Am I surprised? Maybe a little. Why? I wonder if the sample size really reflects the true percentage. I would think it maybe higher… I have to think back to my days as a new manager or supervisor (that is how long ago it was for me). We had no formal training program. See if this sounds familiar with anyone. I spent my time working during my shift - getting to know my people, helping to make sure that we were meeting expectations and learning the culture of the organization. I was spending my free time reading how to be a good manager from books and magazines. Today, I bet many new managers are using the Internet to get their additional information to get them up to speed. Look at all of the blogs and material that is out there…

So, what are the areas that new managers are struggling with? From the survey:

  • Dealing with issues between co-workers on my team – 25%. I have written about that one already, in fact the titel was New Managers -Learn this one Early! - see more here!
  • Motivating team members – 22%. Read more here!
  • Performance reviews – 15%. Read more here!
  • Finding the resources needed for the team – 15%. Read more here!
  • Creating career path for my team – 12%. Read more here!

I was lucky enough my last year of working at Intel, to spend it training new managers. I can definitely say that this list is pretty spot on with all of the topics that the new managers brought up during the training. What I was happy about, was that I got to share my experiences to over 200 new managers. I am no longer working at Intel, but I still get an email a week from students with questions. New managers are looking to do well, but just need to have the tools to help them.

Are you a new manager? Are these familiar? I hope that my information is valuable to you!

Related articles
  • New Managers – Learn This One Early(stevebellnow.com)
  • Did you receive management training? No? You’re not alone.(budtoboss.wordpress.com)
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Posted in New To Management - Tagged communication, feedback, managing, motivation, people, performance appraisal, performance management, team dynamics, teambuilding

The Teambuilding Outcome!

Jan13
2011
Leave a Comment Written by Steve

Here is the outcome of the teambuilding exercise that I wrote about on yesterday!

Quick summary:

Team one was the old school – paper and pencil. Watching them passing notes back and forth (writing as fast as they could) – looked a lot like grade school. Quick the teacher is not looking – pass it on! Their exercise was centered around Riddles to decipher.

Team two had email only as their communication vehicle. Viewing their progress was quite different. Many of them were either completely heads down (reading/typing) or sitting waiting for their next message. Their exercise was unscrambling 10 US cities. This team had a team member that was not from the US… (No, I did not do that on purpose)

Team three had Instant Messaging only. Like the email folks the view was the same. Their exercise was to sketch one charade phrase out of the two that was given to each of them. By the way – we did a quick review of the sketches at the end – and the staff was able to get 50% right.

Outcome:

Team three – the IM team. Had no chance! The leader of the team, had his laptop freeze up! Had to reboot. How many times have we attended a meeting just to hear someone say – sorry me system has locked up and I have to reboot? After the reboot was completed – he was unable to connect wirelessly (he received a request for a wireless driver patch – that he could not complete that day). While this was going on the other team members tried to make due by communicating to each other – multi-tasking (doing their email, etc). Many were just sitting waiting… Have you ever noticed that when you are in a meeting – and someone asks a question – you get sorry “I was on mute” or what was that question again?? Multi-tasking were they? Once the team got going, the complaints of way too many IM’s was pretty common. Trying to juggle 2 IM conservations was a bit tough (lost some focus). This team did complete their tasks – just about 20 minutes from the winner.

Team two – email team. Came in second! Discussion with them – highlighted the overload of emails. Trying to make decisions or get information – they must have had about 60 emails total over the exercise! They found that they answered one – when the answer was already sitting in their inbox. How many times has someone answered an email – in the string – that if they looked at the last one – they would have seen the answer. Since the exercise was set up just for them to email with one person – limited the email traffic some. Think if they had set up a group distribution and replied to all. What a mess that would be – about 240 emails for each! They took more time to read, react and answer. The team was about 10 minutes behind the winners.

Team one – paper and pencil – the Winners! If you ask the team why – they would simply say – “they were the strongest team.” They did not have to worry about connecting. They simply jumped into the exercise and kept working till they were completed. No one ran out of paper and the pencil did not break. They did find that they were overloaded with notes and at times it was difficult to keep up. But, they just kept plugging away. What helped them the most was they were able to get to the instructions the fastest…

What does this tell us?  Team one was probably the closest situation to being a face to face. Our technologies, have helped in many ways – but, we probably may not always pick the right capability for the situation we are in. Instant messaging is great for that quick question that needs an answer (problem solving – maybe not the best). Email is used quite heavily  – and we just don’t know what to do when it goes down… We always hear about email overload.  The phone is a wonderful capability that has been around for quite some time.. Look at audio conferencing, I wonder how many minutes your company consumes! We have all of the capabilities at our fingertips – it all comes down to apply the right capability, or set of capabilities, for the solution that you need.

I can’t wait to update this exercise again with some of the newer technologies… The results maybe slightly different, but I would argue face to face will always win out.

Posted in New To Management, Observations - Tagged communication, teambuilding, thoughts

My Favorite Teambuilding Activity for Communications

Jan12
2011
Leave a Comment Written by Steve

Image Source Page: http://www.t2tuk.co.uk/Team%20Building.aspx One of my favorite communication team building exercises was something that I just happened to come up with off the top of my head. I focused my exercise on communications with “old” school favor – up till today’s technology. The group was a complete staff that had been working together for about a year. They happened to be responsible for a lot of the personal productivity and collaboration tools. The group was 12 total folks that were broken down to 3 teams. Team one was the “old” paper and pencil team and with paper and pencil as their only communication tool. Team two had a step up – email as their communications tool. Team three had the  instant messaging as their communications method only.

Before you read on – which order do you think the teams finished?

Each team was given the simple instructions that they could only communicate with the person in front of them (they were seated in a row). The email and IM folks could not set up one distribution or chat session – we want to demonstrate the dispersed locations of a team. Next, they had everything they needed to figure out in front of them (I basically, put a slip of paper on each chair – that if you put them together the leader (seated in the back) has the instructions under their chair. Then each team had to completed a team building exercise – each was different. Each one of those exercises would take their teams about 15 minutes to complete (team one had 10 riddles to decipher; team two had 10 scrambled US cities; team three had to sketch a charade phrase given to them) – once they found their instructions. Watching them pass notes and type was a nice thing to see. Busy beavers working away – some visually frustrated, some wondering what was going on and others too busy to look up.

The team learned that just trying to get everyone together was a struggle to get to an end result (they would have loved to just call a meeting and get to it). Most of our teams were spread across the globe – making effective communications very difficult. Not everyone works in one timezone only… So, we talked about ways to improve that. We also focused on those poor folks out on the islands – last person in the row.. How they felt when a small few in the team communicated differently. Look at when in some teams have a good portion of the team in one location – they can get together in the hallway, by the “water cooler” and so on – to talk, brainstorm, make decisions and then the rest have to live with the outcome. There were other things that came out, but for story telling – we just put some action plans together and will come back to see if we have improved.

 I want to hear what people think was the outcome and why… And for those that participated in the team activity – or heard me discuss this – please do not share at this time. Tomorrow – I will share part 2 the outcome..

Image Source Page: http://www.t2tuk.co.uk/Team%20Building.aspx

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Posted in New To Management, Observations - Tagged communication, reflections, teambuilding, thoughts

House Projects – Always Scope Creep

Dec03
2010
Leave a Comment Written by Steve

What is it about anything that you do around your house that makes it seem like the simplest of projects just grow and grow? Scope creep is just a way of life with every single project that I do around the house. Why? At work, I really have that problem. Why? Is it because I have much more experience at scoping out my projects at work? Not sure..

  • At work – I have stakeholders that I am accountable too.. At home – only one clear stakeholder.
  • At work – Set up a project plan.. At home – do the same thing.
  • At work – Really look at every possible alternative or risk that will come up.. At home – maybe not so much.
  • At work – have a budget to work within.. At home – have a budget for sure, its our dollars.
  • At work – review of the project is set.. At home – well, maybe not so much.
  • At work – closure on the project when completed.. At home – closure sure, usually means done and onto the next project (like work).

So, looking at that list – there definitely are a few things that I could do better with the home projects that I do well, within the work projects. Clear definition of all alternative, risks and necessary contingent elements. Take order new desk for home office. We focused on the colors, the size and what to do with the other older furniture. What was missed some was the amount of work cleaning out 10+ years of stuff. The carpet needed to be replaced. Now the color on the walls maybe a bit of a problem. Under-scoped that project a bit.. Reviewing the project really happens when you are doing most of the work yourself. You just do… I think I have added more things to that to do list, because of every step I found something else that needed to be done (or should be done).

I need to really do a better job of practicing everything that I do at work, at home too!

Posted in Observations - Tagged change, goals, react, reflections, thoughts

Workplace Evangelist?

Nov30
2010
1 Comment Written by Steve

What a title! I have spent the past two plus months helping groups with improving their productivity and collaboration with using some of the Enterprise 2.0 technologies that we have implemented inside the firewall. Some folks call that person a workplace evangelist.. Catchy and probably looks pretty good on the old style business card! Since I have been doing this for over two months, it is time to write down my thoughts and observations. First of all, this role is something that I volunteered to do! I have found that using Enterprise 2.0 capabilities has helped me to communicate and collaborate with my global team and our key stakeholders. Some real quick observations were the demand greatly outweighs the supply of trained folks and people love buzz words. Demand is so high for someone to educate, teach and help implement – that I could have easily been busy for 24/7 for years to come. Like everything I do, I jumped in to do as much as humanly possible (till I figured out how to find those that will be successful).  Seems everyone wants to use the new technologies but just don’t know why or how.

I got to listen to plenty of challenges from each group that I have worked with. They basically came down to the following statements:

  • There is no consistent way to capture information or content.
  • There are lots of tools to use, which one is best for me? Or my team?
  • I have too many distractions today; meetings that fill up my complete calendar, emails that just go on and on, instant messages and every once and awhile the phone will ring.
  • Social computing is not work… It is social… (I guess that is why using Enterprise 2.0 saves you from having to listen to social computing confusion)

To help the teams understand better what is meant by this I found that Terry Starbucker’s 7 Essential Truths About Social Media very helpful. For the internal purposes I used and/or modified about 5 of them – fitting the audience that I was dealing with.

  • It’s not a “strategy” (it’s just a tool to communicate)
  • It’s not going to fix all that ails your business units problems (no silver bullets)
  • It will open up your world (just have to be open to making changes)
  • It will expose some basic communication weaknesses (so, be careful when you jump in).
  • It’s not going away (so, learn how to use it).

Usually after going over these truths and the examples that fit each one of them I can assess if this particular team is going to be resptive to making the necessary changes and work needed to be successful using the tools at their disposal. The other day, I was blessed with a quote from the team manager that just blew me away. “We are too busy with work, to work on reducing our workload.” I kid you not! Making changes take time and effort (work). I am willing to help, but I can not be the one that does it all… Almost all of the team needs to be a change agent to make this work. Not everyone, there will always be nay-sayers, but once they see how successful this is making the others or truly reducing their workload – they will come around, they always do. Just need a group that is willing to learn, open their eyes to dream how things could be and then work towards that dream.

Success rate overall, is still coming in. This takes time! Time to get moving, time to keep moving and getting the desired results that the team is looking for. I right now, have to say – this has been about a 50/50 split! My first months of starts, were with everyone that came knocking for help. The second month, I am only taking on those that are willing to give it a serious go. So, maybe my success rate will go up. I only have one month left – so, it better!

I do still love that title! I really enjoy the role… Maybe I can continue this role someplace else soon.

Related articles
  • E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez ” Enterprise 2.0: Two Success Stories on Connecting People with People to Make a Difference! (elsua.net)
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Posted in Observations - Tagged action, change, collaboration, communication, E2.0, Leading Teams, people, social computing, social media, thoughts
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