Posts in category Leadership

Manager Behaviors: My Pet Peeves

Feb29
2012 1 Comment Written by Steve

Are there certain behaviors that you don’t like to see in your manager? Ever just sit back and watch your managers at work and how they behave? When I teach new managers, I always ask them what are some of the behaviors that they have witnessed that they would not want to do or use moving forward. The list from those new managers is pretty consistent with some of the behaviors that I find I would not want to use. I have five behaviors that managers do or don’t do that explain to me, why I would never want to work for that person. Those behaviors have correlated to the overall performance of the individual and the team that they managed.

Manager fails to build trust. When you look at trust there are three basic qualities that need to be present (integrity, openness and respect). If you are the manager, do you say or do things that erode trust? When I am mentoring new managers, I always point out that as the manager you set the tune for the team. Make sure that you manager with openness and respect. Always act on what you say. Your team is watching your every move. Make sure you are doing the right stuff.
Accountability. You need to model and build accountability. You want need to demonstrate that you are accountable. How many times have you seen a manager blame someone else? Look for excuses for why something did not happen? Accountability should be discussed and rewarded.
Getting caught up with self-importance. How many times have you heard, “the power has gone to his/her head.” From time to time, I have heard from some managers, “I did this, I did that.” Everyone knows that it took the team to accomplish the work that got done. I usually love to correct them.. Nicely pointing out that the right word to us is WE over I. New managers have got to watch out for this one. It is easy to become adsorbed with the new responsibilities.
Playing an ostrich. Nothing like burying your head in the ground. The good managers are not afraid of hearing about issues or problems. In fact, they want the environment of openness so that their team will step up. Then the manager can be accountable for getting their stuff done. Building on the first 2 items above.
Focus on the wrong things. We all have goals and want to achieve outstanding results. Most good managers stay focused on that particular prize. There are plenty of potential distractions that pop up from time to time. You just need to remember a few items. Are those distractions wasting time and resources to achieving the overall goals? What will working on this distraction help with making our overall goals?

There are more behaviors that you have witnessed that set you off, let me know which ones?

Working with teaching new managers has helped me to keep a focus on my own behaviors. It is way too easy for any manager to lose sight of their behaviors. Never lose sight of your own actions…

Posted in New To Management - Tagged accountability, action, Leading Teams, listening, managing, trust

Change… Really?

Jan20
2012 Leave a Comment Written by Steve

I have listened to many a sermon (well, maybe just a call to action) from the leader of an organization that started out the year with a “New year, need for change – an organizational change…” How many times have you seen the new organizational charts come out with some shuffling of the decks, or “new” folks coming in? The call is for organizational change… Can that really happen? My honest opinion is “no!” No matter what you do to shuffle the deck or add a new person to the organizational chart will do nothing. What does it take for “real” organization change? Think about that for a minute. I think we all have ideas about that. Well, here is my take…

Look at yourself: If you want change you have to be the first one to step up and make the change that you want. How many times have you watched the leader say, “we need to change and here is where I think we need to go”? This is the one area that we can learn from those that have failed in the past. I really feel that the change starts at the top. I used to tell my team, “hold me totally accountable. If I am failing, tell me!” Step up and lead.

It is a two way street: Make sure that you are making it more than just a powerpoint presentation. Have open and honest communications with your team. I know we all have seen the nice slides and gotten some charge out of them, but when you want to go deeper, there was nothing deeper. Make sure you have open lines of communications.

Make that change – obtainable: It is easy to look at something that is so far out there. We all like to have visions of grandeur, but please be realistic. Make sure that everything that you want is something that CAN happen…

Get the troops involved: If you really want change, you better figure out how to include your team. Setting expectations is something we all have to do. There is no question about that. It is important how you include your team in that process. The most successful changes that I have witnessed have one thing in common, everyone was standing together around the vision. Start small and encourage them. The rest will follow, especially if you have done the first 3…

Don’t rush the troops: It is always easy to push for results. Be patient, please. Take your time and encourage your folks. Failure is always just around the corner, especially if you rush everyone. Stand firm, but remember that patient is a virtue.

I bet there is always more that one can do to make sure that the change that they want, will happen. From my experience, these are the things that I need to have to look at. Do you have anything to add?

Photo… Copyright (c) 123RF Stock Photos

Tagged change, goals, Leading Teams, listening, managing, reflections, thoughts, Vision

Show Your Stuff. How’s The Value?

Jan16
2012 Leave a Comment Written by Steve

What a day Friday the 13th was. I was running around doing stuff! Lot’s of stuff. For most people it is that time of the year for performance appraisal’s. A few folks were discussing the validity of performance appraisals and how to really measure one’s worth. Throw a question out like that and the creative juices start to really flow.

How do you know that you are providing or increasing your worth to the organization? Here is some of that discussion and some additional thoughts from writing this blog post.

Make sure that your work is part of the bottom line. Make money for the company and you will be valued. Think of it as a return on investment. Think of your work and make sure that you are providing an ROI on everything that you offer (time, skills and so on).
An oldie but goodie, time is money. Watch your organization and see is everyone valuing time is money? Spend your time wisely. Would you invest 8 hours doing something that you can deliver in less time with the same results? I think of presentations as an example, putting in way too much time putting pretty charts, pictures and words that add no value to your work. We all can spot fluff when we see it. Make sure you are not producing fluff.
Only you can sing your praises. This one is a hard one, sing too loudly and you cause harm. For me, I always made the comment that my work should speak for itself. Well, that is not the case. Make sure that your manager understands the effort you put into the job and the results that were produced. It is a delicate balancing act. If you don’t do it, you will lose out…
Learn to say “no!” I used to think that “no” was a bad thing. From my many years of experience, most managers love to heap on the work to those that deliver. Getting on that treadmill will have an overall effect on your work. Start missing deadlines or having quality issues – that will have a bigger effect on your value. Only takes a few mistakes to wipe out your hard work.
Listen and learn. If you don’t know what you don’t know, then seek out some knowledgeable advice. Do we all really know everything? We all know people that think they know and dance around it. How does that really look? Saying you don’t know now, but will get the knowledge soon, will be valued over dancing on that topic. Most people dance pretty bad.
Everyone needs to know sales. Not sales in the sense of selling a product, but you do need to sell yourself. This is not making yourself better than you are. If you are pitching an idea to your organization, you have to be convincing and sound. You have to know how to talk about the overall value, what is needed and defend your ideas with solid research and passion.
Have a life! A couple of items come to mind quickly. I have written about vacations that turn out to be working vacations. As a manager, you set an example that your organization will follow (or at least the expectation has been set). You need your time off.. The other one, sometimes is hard to pinpoint. I have learned a valuable lesson since retiring. I am not measured only by my job and my accomplishments. Life is short and there is so much out there. Getting that life will give you lessons that maybe will apply at work. At the very least, the rest will do you good.

There probably are more, we just ran out of time… Do you have any to add? Please share!

Photo Copyright (c) 123RF Stock Photos

Posted in Observations - Tagged performance appraisal, reflections, thoughts

Emotions in the Workplace?

Jan05
2012 Leave a Comment Written by Steve

One of the most difficult tasks for a manager is dealing with emotions in the workplace. Partly because the organization as a whole, would like to keep emotions, especially negative ones, out of the workplace. I have worked for managers, VP level folks, that would have us all check our emotions (negative ones) at the door, before we walk in. Just not feasible. We all are feeling people. Whatever you see, hear or touch usually gets a reaction or emotion from you. Good or bad emotions – they all happen. A little story telling now. I happened to be in a senior level meeting, when we were discussing morale within the departments. Many of the works that came out were fear, frustration, anger, and dissatisfaction were used. The VP stopped the discussion and told us, “enough about these emotions, I don’t want to hear about them. You need to get morale up. That is your job, make it happen.” I am not one to sit and not say anything. I lightheartedly said, “Beatings will continue to morale goes up.” Some laughed, others sat quietly. I quickly pointed out that we (the leadership team) needed to validate their emotions. We needed to understand what was at the root of the emotion, rather than ignore them. VP looked at me with anger. I quickly added, that I probably sparked an emotion with those statements. Before you punish, let’s think… Defused situation (I just knew, I was going to get killed). Emotions are there…

How do you as a manager deal with them? As a manager, at least a good manager, you have to be able to see, hear and help. How do you set this up for your people?

You need to develop an open, trusting environment. People have to have the ability to speak freely. With no fear of reprimand. Start with the individuals on the team first, then make sure you take it to the complete team. Start small, then go big.
Know you people. Think of the fear emotions… Some folks can deal with it themselves, they “fear” they may fail and they buckle down and do whatever is necessary. Others may shutdown. Recognize what works for each person and get to moving forward quickly.
Push through the uncomfortable. Sometimes dealing with emotions can be uncomfortable. It happens. You as the manager need to make sure that you deal with the situation as early as possible to lessen the effect long term. Role play that discuss with a mentor, be honest and push through – you will be surprised at the end of it.
Be real and yourself. Slow down.. The first thing that most people do is react. Slow down and think it through first. I know this is a broken record when it comes to be a manager. You have to set the example for your team. All eyes are watching you all the time. Make sure that you are being real. If you are having one of those days (like your folks), acknowledge it with them. Maybe they will have some insight for you! Last time I checked, you managers are people too.
Ask others if they are feeling the same way. When in the team setting, go ahead and ask for additional information. Some folks are more vocal than others and sometimes we think it is just them. If you ask, you maybe surprised to see that more folks are in the same boat. Just afraid to speak up first. Once on the table, it can be worked.

Don’t think that emotions are not going to play in your teams. Be ready, be prepared and don’t be afraid. The sooner you confront, acknowledge and validate, the quicker moving forward can happen. All negative emotions can true to a positive, if handled properly. Same is true for positive emotions (passion). If you play that one up too much on your “rising star” – the rest of the team will be deflated or be negative toward that person. This is a very tricky subject, probably why that VP wanted nothing to do with it. You have to deal with it…

Posted in New To Management - Tagged action, coaching, communication, fear, fun, Leading Teams, managing, people, react, relationship, trust

Best Week of the Year, Productivity Wise

Dec26
2011 Leave a Comment Written by Steve

When I was working for a large enterprise, I used to love coming into work the week after Christmas. Why? Simply put, there were very few folks around. Seems like everyone loves to take that last week off to spend time with the family or just relax. Me, I went into the office for one thing… To get stuff done! Why? Far fewer distractions. With most of the office staff off, the cube farm was extremely quiet. With most of my team out, I had less to keep up on. Giving more time for me to get manager stuff done. No due dates were ever place on the last week of the year. Sounds silly, but review almost all of the stuff that you ever had to get done. Did it ever fall on the last week of the year? Again, more “free” time to get the other stuff done.

What I used to focus on that last week of the year!

Employee performance appraisals. If your company uses a review system, this is the week to really sit down and focus on the overall performance of your employees. Quiet time in the office – is a wonderful time to sit and think, jot down some notes on each employee (accomplishments, strengths and areas to work on).
Next years plan in more detail. I used to have to submit my yearly plan around Oct of the year before. Usually by the end of the year, you would receive your budget and such. Use this week to really lay out the upcoming years plans, expectations and goals in a rev. 0 fashion. Once everyone is back, go over the rev 0 plan and firm it up with your teams inputs.
Reflect back on the past year. Write done the accomplishments and successes that your team and you have done. Share it with the team with a nice thank-you note (it should be in their inbox when they come in). I would send off this to my manager, to share what the team has done. Most managers, would copy all and add their thanks to the team as well!

What would you do with this week?

I truly enjoyed going into the office! The stuff that I got done was important to me and my team.

Posted in New To Management - Tagged action, feedback, goals, managing, performance appraisal, reflections, thoughts, Vision

So You Can Judge Talent?

Dec19
2011 2 Comments Written by Steve

Talent can be judged? Think back to a time when you thought this person was going to be the cat’s meow, did they end up that way? I always thought that I could judge talent. Pick the raising star from a herd of folks! Well, it is amazing how many times I have gotten it wrong. Why? When you are judging talent, you put forth your bias toward the folks. You may find a person that is a younger version of yourself and think, well, that is the star. Take a look at the criteria that you are using to judge. Is it really fresh? Does it cover everything? Probably not. I was asked to judge a Spelling Bee for a local elementary school. I thought way not test out to see if I could pick the winner after sizing up the 12 participants. I watched and listened as they were getting ready to start (using my filters to see which one would stand out). Once again, I did not do well.

Since I normally would get it wrong, I stopped really judging and just let the work define the person. It is easier to focus my attention on the team and the folks that are the real talent will raise to the top. Set up an environment where those folks can flourish. How is that?

Teamwork: As the manager you need to set up a truly team atmosphere. Have it be a collective group, that works on the complete picture. I like to involve everyone in the setting of goals, timelines and have them work together to achieve those amazing results. There are many traps to watch out for… So, it takes a lot of effort on the managers part to make sure everyone is aligned and moving in the same direction.
Diversity: It is something that is talked about a lot. Some folks think of this as only the different cultures, but it can include age. Make sure that when you are hiring that you keep in mind, your team. If you already have a very mature team, maybe hiring someone younger or fresh out of school – can help add to the team. You have to be willing to take chances to make the team better.
8-5, no way: Don’t know any other way to put this category, it is not about being in the office from 8-5, Monday thru Friday. It is about getting the work “DONE.” It is simply about the productivity of each individual and the team as a whole. I used to have status review meetings that were about 20 minutes long. It was a simple way for the team to keep an eye on the work. Work that they knew would be coming their way and when.. Work that they could help out another, if needed. As a manager, it is great to witness the team helping each other. Mandatory hours don’t really work…
Set stretch goals: When the team has worked out their plan and timelines – add a stretch goal. Everyone loves challenges. When you set up the stretch goal remember to not do it every single time. Do it on those particular important ones, that could be a breakthrough or a key deliverable to help the larger organization win big. I have found that all teams, love to win big. Some pretty amazing outcomes have happened from a stretch goal that was extremely visible to the organization.

Once the environment is set, you can watch your people grow. For those that still like to judge talent and make assumptions on who is that star.. Did the star rise? Did someone else really step up? How about the team? I have found some pretty incredible people that would have gone unnoticed if I stuck to my first impressions. I would rather have all or almost all of the team be stars… It is the team environment that you set up that is better than just your judgment.

Posted in New To Management - Tagged goals, Leading Teams, managing, motivation, people, predictions, team dynamics

Collaborative Problem Solving

Dec07
2011 Leave a Comment Written by Steve

I found a post from a couple of years ago, that I wrote inside of my past employer that I thought would be a good one here. Of course, I have updated it some! When you think about collaborative problem solving you think of trying to herd cats to accomplish fixing something or maybe you welcome the opportunity to get the collective team together to fix something. How well does collective problem solving work for you? For me, early on in my career, I used to get a mixed bag of results. I sometimes welcomed or dreaded using collaborative problem solving. Why? Simply put the barrier of success could be me or you or someone on the team. Think back to the problem – was it really a problem or maybe an individual made it a problem? Add more people into the mix, the problem can really be far from really what is happening. So, what do you do??

Keep the focus on the simply on the problem. Of course, that means that you and the team need to spend sometime truly identifying the problem. Clearly and concisely as possible. Identify the gap on what is happening and what should be happening. Define that desired state! First step in collaborative here is getting agreement on the problem. Once agreed upon, write it down – keep it visible.

Problem must matter! Above you got agreement on the problem, that is a powerful first step. Getting the team to really focus on what the expected outcome will be and how great it will be for them will add a layer of frosting on the teams cake. Some of the team may agree on the problem and just go about doing the same old stuff (status quo), but keep the focused on the why and benefits will keep them from the status quo.

Let team discuss concerns and potential barriers. Giving the team an opportunity to put forth all of the concerns (some of that will be their personal agenda) and desired outcomes gives everyone a clear view. So, create that safe environment to get people talking. If everyone was just to let the team lead do everything from identifying the problem, why and desired outcome – nothing will change. Get everyone involved, actively involved.

Get everyone on board. I know this seems like just me summarizing what was above. Think about it awhile… If you are the leader of the team, this area is going to be the toughest for you. Your team may say that they are on board. They may even give it a try. Actions speak! Watch closely for individuals that a still posturing or holding out for their solution. Be ready to act on your part quickly. Remember this is the whole team.

Over the years, I have seen better results when I apply the above. Is it completely successful? Not really. Collaborative problem solving is difficult and requires time and effort. When collaborative problem solving is done right, it is a very powerful tool. It also, demonstrates to the complete team that they are a high performing team…

Posted in New To Management, Observations - Tagged action, challenges, collaboration, communication, feedback, goals, Leading Teams, managing, people, reflections, team dynamics, thoughts

We Have Entered – The Thankful Season

Nov30
2011 Leave a Comment Written by Steve

I truly enjoy this time of the year. It is the holiday season for thinking about the year and what are you truly thankful for. For me, as a manager, I used this time to think back over the year and reflect on everything. I used to write down into three lists (Good, Bad and Just Ugly) how things went, how the team performed, how we learned, how we had grown and who had done an outstanding job. Sitting down reflecting is something that people talk about as a necessity, but rarely really do it (well). Writing it down, makes you really think about those situations. You have to ask questions like was this positive, did it have significant impact, what was learned and so on… For my teams, I usually ask them to do the same thing. It is nice to use, as a team building exercise for a pot luck or team dinner. Everyone gets an opportunity to share their observations.

Looking at the list can be a very eye opening experience. You can see trends for the year, that maybe while you were in the thick of things – just did not notice. I have seen growth within my teams in some areas that I would have guessed were not strengths. I also can notice if my team is slipping. I can notice the folks that really have stepped up and done some pretty incredible things.

“Seeing” is just part of what you should do… Next comes actions – you know the “doing” part. I like to send personal notes to the folks that have really stepped up. Let them know that I am thankful for those actions (spell them out in the note) that they had take. If you noticed, you should say something. From the team’s standpoint – I like to look at those trends and identify training or team building activities that can help our team grow next year. When the team does the same reflection, it is powerful stuff – when we pretty much notice the same areas. Now we have the complete team looking objectively, and we can put in place some solid plans for improvement.

Here is your assignment:

Sit in a quiet place. Just you, your paper, pencil (or pen) and your thoughts.
Reflect back on your year… What was the good? What was not so good or What could be better? Who really stepped up and did some incredible stuff?
Once you feel you have captured everything. Reread them each and look for trends and opportunities that must be taken.
Develop your plans for next year!

If you are a manager, if you feel comfortable, ask you team to do the same exercise (for themselves and the team as a whole). As the manager, you can have your team share their thoughts and reflections on the team. Then develop the team plans after all your data is received. I typically have the team use their personal reflection for their performance appraisal and development plans.

Let me know how it goes?

Posted in New To Management, Observations - Tagged action, managing, people, performance appraisal, reflections, team dynamics, thoughts

Leadership Lessons from College Football

Nov11
2011 1 Comment Written by Steve

Over the past few years, we all have read the disturbing news about college football programs in the middle of a scandals. The latest one is Penn State. I never want to kick a person when they are down or perceived to be down. That is not my style. What kicked off this scandal is the worst thing imaginable. I have coached youth sports for most of my adult life and when I hear what happened, it make my stomach turn. Just terrible! I hope that the alleged victim’s get all of the help they need to get over these horrific acts. My intention is not to look at each set of scandals and place blame or point a finger at people. If we learn nothing from what has happened over the past 5 years, we should learn to how to handle leadership within the programs that most of America watches with a passion.

Here are some things that I believe that should be considered:

Setting up very discreet reviewed time limits. Most programs or employees have yearly review of performance. I think within that particular review the overall review should not just be able wins, loses and where did you end up within the BCS ranking. It is time to really demonstrate leadership… Develop a package that is about graduation rates, GPA for student athletes, social and moral code of conduct and really focus on life learning. It is all about accountability for everything a program should stand for. These reviews should be tough and really focused. Stand up and celebrate your successes.. Work on those items that missed the mark.
Succession planning. It is time to make sure that within every program there is a real and developed succession plan. Setting up your program and keeping it for the long haul is really how well the program develops the talent that they have and attract. In this day and age, with coaches moving to head coaching positions all over, succession planning could be a difficult task. If you have the right people and take care of them, they will stay. If not, than they will take the lessons learned and apply those to another institution. Which if done right, just means another great program will start up. Everyone wins…
Hold everyone (up and down the organization) accountable for the overall organization! For college football, that is being accountable to the university and what the code the university stands for. The football team (players and coaches) are not the university, but need to be a reflection of the university.

It amazes me how many coaches have written books about leadership and then we watch them fall from their soapbox. Ever leader has to take a look deep into themselves and be proud of every aspect of their actions. From all indications, coach Wooden was spot on in his teachings and actions. That is one example that I have modeled my coaching after. Don’t get me wrong there are lots of fine examples out there. Some really recent coaches that are doing the right things, right. I just hope that they can keep their course and not let someone or something distract them from complete success.

Posted in Hockey, Observations - Tagged accountability, action, Book Review, coaching, education, goals, Leading Teams, managing, people, performance management, reflections, thoughts

Leaders Born or Created?

Nov08
2011 2 Comments Written by Steve

The few days back, I saw a tweet go out that asked are leaders born or can they be made. Just two days ago, I overheard a discussion at the local Starbucks on this topic. I have heard many different arguments over the years. I go with both! When I was coaching youth sports, I get the opportunity to witness first hand those young folks that are born into leading. The experience that I am going to share comes from coaching youth hockey ages 7-10. There was always one or two players that just stand out from the other players as leaders. Many of my peer coaches would say that they are their best players and lead by example. Which probably is the case more times than not, but I had a few rare players that were not the best players but were the best communicators and team mates. At those ages, they did not really have any time to learn how to do that, they just did it. It comes natural. When I look back and then look towards today – those leaders are still leaders, just doing it in different places.

I do think that some training and coaching of people to be leaders is possible. In the workplace, you get to interact with many different folks, some standout for their potential in leading a team. From my experience I have seen both sides of the spectrum. Those folks that have the ability, but really want nothing to do with leading. They prefer to just do what they are doing. Other folks want to be leaders, but frankly, don’t really demonstrate the initial abilities or characteristics necessary. Having discussions with both sets of folks is interesting. For me, I want to make sure that my teams are set up with secession plans. I want to develop my folks to help them achieve their dreams. Here is where I believe that training and mentoring comes into play. Everyone has a blind spot or two that needs attention. When you step into a management role and really want to do well, you need some training. You really need someone to help you with highlighting those blind spots and putting focus on the “right” areas. Training and follow-up will help lessen the blind spot. For me, leadership is something that is a life-long learning experience. There is always something new to learn or find out about yourself.

Leaders need to be honest, have a demonstrated track record of success, be excellent communicators, place an emphasis on serving those they lead, be fluid in their approach, have laser focus with a bias toward action. Some of those items come natural. Others can be helped along. So, when I hear or see that question about are leaders born or created, I go with both…

Posted in New To Management - Tagged coaching, feedback, listening, managing, people, thoughts