As some of you will remember, I posted my thoughts after I was interviewed a few weeks back. Well, I got a response. That particular position was not for me… Not something that anyone ever wants to hear. We all like to think that we are the perfect candidate for any position that we apply for. I know that is not true, I completely understand. What was disturbing to me is how this particular communication was done. There was no phone call! Email was used. Not a personal email from the hiring manager or anyone. An automated system generated form email response. The ones that politely say we regret to inform you that you have not been selected. Pretty personal stuff, right?
I have interviewed well over a thousand or so folks in my 28+ years as a manager. If I talked to anyone, I owed them a personal phone call to communicate my decision. I fully understand that this is a time consuming process of reaching out and communicating your decision. If you were good enough to make it through the screening process and interviewed twice – you should at least get a call. Why not? Afraid of the potential conflict or an awkward situation? Any adult would feel disappointed in not being selected. We all want to feel that we really were the right person for the job. Fact is, we were not. Someone was selected over you. It happens… I for one, am not one to take it personal. I would like to get some feedback. Only fair?
When making that call, which I have always done.. I would do the following:
- Communicate my decision. “I am calling to inform you that you were not selected for my current open position. I am sorry to say. I would like to share some of my thoughts on the interview and your qualifications for the opening.” I would then go onto communicate the impressions that were shared in the interviews.
- Be honest. Sharing your impressions and the impressions of the interview team can be tricky. If they are not experienced enough to get the job, tell them what they potentially needed to work on. I know, some folks are going to come out and probably be defensive on this, but the interview plainly did not demonstrate that the experience was there. Maybe doing a better job in sharing that experience will help in the future.
- Ask for questions. Ask the candidate if they have any questions. Be honest with your answers to the questions.
Maybe it is the sign of the times – Automated Messages. It is bad enough that we get them when we submit for a job, wait around and never hear back. Once you have interviewed, we now have people involved. Especially if you have made it to the short list. Two separate interviews by two levels of the organization. Getting personal, I think.
Me being me, I found an email from someone within the company and sent them an email, to see if maybe the two folks that I interviewed with could provide some feedback. It has been a long time since I was on the other end of interviewing. Maybe my passion was really a bit much. Maybe this or maybe that. I am not really sure.
UPDATE: Over a week has gone by and nothing back in email from my request. I will probably never know really “why”.
- Interviewing (stevebellnow.com)