Have You Witnessed Outstanding Service?

After a long morning, I decided to step away from the office and take my lunch at one of the local eateries, Wildflower Bread Company located in the Chandler Fashion Mall. I really was feeling the need for their Caribbean salad and some quiet time. I was treated to my usual expectations of the food, enjoyed it very much. My post is really not about a food review. It is truly about what I witnessed while I was sitting in my booth, enjoying my food and catching up on the morning twitter stream.

What did I see? I saw some really outstanding service. It had nothing to do with the service that I got, but the service I witnessed for another customer. This lady sat down and was waiting on her food, she definitely was not having a good day. You could tell by the way she was acting; she was frustrated about something and it had her overall mood down. When her food came, she smiled and started to eat. After a few minutes the food delivery person for Wildflower came by to clean up. Without asking (he noticed by the amount of food left) he asked her. “did you not like your soup?” She commented that it was a bit spicy for her (something real close to that). He added that maybe she would rather have a different soup. She said that was not necessary, but he went off and got one anyways. She was about to leave, when the soup arrived. She sat back and enjoyed that soup very much, nothing was left. She had a smile on her face when she left. You could tell that with that one small act – her mood had changed significantly.

I did not get that person’s name (or I would publish it here). But, I did tweet out this act of great service. This morning when I logged in the Wildflower CEO, @WildflowerCEO – thanked me for my kind words. For me, it was not about the service I got, even though it was good. It was truly about what I witnessed and how that turned that particular person’s day around. Letting others know about the service via twitter was my way for saying thanks. Getting an answer back from the CEO, bonus.

For the folks in Chandler or any other Wildflower Bread Company location, stop by, enjoy the food and service – I do!

Anyone else have a nice story of some outstanding customer service that they have received or witnessed? Please share…

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  • Dear Mr. Bell,

    Thank you so much for taking the time to post this blog about your experience yesterday at our Chandler location. I am pleased to hear that you enjoyed your lunch and also to learn that you were so satisfied with the customer service you witnessed.

    It is amazing the redemptive quality that a good meal can have. How lucky that you were able to witness this woman’s mood transform from bad to good through the course of her lunch! We strive to deliver an excellent experience to each and every customer that walks through our doors, and we are especially grateful for the opportunity to make someone’s day better.

    I have forwarded your blog post to the Managers at our Chandler store. We hope that we will be able to learn which of our Breadheads it was that was so attentive to this customer’s needs so that we may recognize that person appropriately. Thank you again for bringing this to our attention so that we may give one of our valued Team members a well-deserved pat on the back!

    We are relatively new to the world of social media, but we are learning to navigate the waters on a daily basis! We’ve learned a lot from the instantaneous interaction we have been able to have with our customers through Twitter, Facebook, Yelp, blogs, etc. We thank you for taking the time to be part of the conversation.

    We truly value your business and would like to send you a Wildflower gift card with our invitation to return. If you would, please provide that information to me via email at louis_basile@wildflowerbread.com.

    Thanks again for your vocal praise of our local business. We look forward to the opportunity to serve you and your family in the near future.

    To Great Food,

    Louis J. Basile, Jr.

    Wildflower Bread Company

  • @Louis – Thanks for taking the time to read and comment on my post. I should have stopped and asked the name of the young gentleman, but if it was any help he was wearing a tan company polo shirt.

    As a manager, I understand the importance of a pat on the back for those that go above the normal expected service. You and your leadership team have done a good job with your folks, I have always had above average service.