After a long morning, I decided to step away from the office and take my lunch at one of the local eateries, Wildflower Bread Company located in the Chandler Fashion Mall. I really was feeling the need for their Caribbean salad and some quiet time. I was treated to my usual expectations of the food, enjoyed it very much. My post is really not about a food review. It is truly about what I witnessed while I was sitting in my booth, enjoying my food and catching up on the morning twitter stream.
What did I see? I saw some really outstanding service. It had nothing to do with the service that I got, but the service I witnessed for another customer. This lady sat down and was waiting on her food, she definitely was not having a good day. You could tell by the way she was acting; she was frustrated about something and it had her overall mood down. When her food came, she smiled and started to eat. After a few minutes the food delivery person for Wildflower came by to clean up. Without asking (he noticed by the amount of food left) he asked her. “did you not like your soup?” She commented that it was a bit spicy for her (something real close to that). He added that maybe she would rather have a different soup. She said that was not necessary, but he went off and got one anyways. She was about to leave, when the soup arrived. She sat back and enjoyed that soup very much, nothing was left. She had a smile on her face when she left. You could tell that with that one small act – her mood had changed significantly.
I did not get that person’s name (or I would publish it here). But, I did tweet out this act of great service. This morning when I logged in the Wildflower CEO, @WildflowerCEO – thanked me for my kind words. For me, it was not about the service I got, even though it was good. It was truly about what I witnessed and how that turned that particular person’s day around. Letting others know about the service via twitter was my way for saying thanks. Getting an answer back from the CEO, bonus.
For the folks in Chandler or any other Wildflower Bread Company location, stop by, enjoy the food and service – I do!
Anyone else have a nice story of some outstanding customer service that they have received or witnessed? Please share…